FAQs

Which products are available for purchase on femiainanewyork.com?

Femiainanewyork.com currently only offers ready to wear products such as hoodies, sweatshirts and sweatpants. Each product is labeled with the following availability: Available, Pre-Order, Back Order and Made to Order.

What are Made to Order items?
Made to Order items are custom-made only after an order has been requested. Estimated time frames are indicated on the product detail page and may take 2 to 3 weeks. Please Note that once a Made to Order item has successfully been submitted, it cannot be cancelled or returned for a refund. These items are final sale. For updates regarding your Made to Order, please contact us.

What are Pre-Order items?
Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. For updates regarding your Pre-Order, please contact us.

What are Back-Order items?
Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take 2 to 3 weeks, potentially arriving sooner or later than estimated. For updates regarding your Back-Order, please contact us.

What forms of payment do you accept?
FEMI AINA NEW YORK accepts the following forms of payment for online purchases:
1. Visa
2. Mastercard 
3. American Express 
4. JCB
5. Discover 
6. PayPal
7. Diners Club
8. Venmo
9. Apple Pay

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Will I be charged sales tax?
Sales tax has already been applied to the price of the goods as displayed on the website.

For international shipments, import duties & taxes may be required to be paid. FEMI AINA NEW YORK pre-calculates the costs and displays them at checkout and gives customers the choice of pre-paying these duties and taxes or choosing to pay them separately upon arrival in your destination country. We encourage customers to prepay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

Can I cancel or modify my order?
Orders for items available for immediate purchase cannot be cancelled or modified once they have been shipped. If you would like to return your item, please refer to our cancellations & refunds policy here.

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.

Made to Order cannot be canceled or modified. These items are considered final sale and cannot be returned.

Which Shipping options are available and what are the costs?

  • Domestic Shipping Rates and Delivery Estimates

UPS® Simple Rate for domestic shipments are estimated to deliver from 1 to 5 business days. The price and delivery days vary greatly depending on the type of courier’s services you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout page.

UPS Simple Rate offer services such as UPS Next Day Air Saver, ® UPS 2nd Day Air, ® UPS 3 Day Select® and UPS® Ground. UPS Simple Rate covers shipments between the 48 contiguous states to Remote Alaska and Hawaii.

  • International Shipping Rates and Delivery Estimates

UPS international shipments are estimated to deliver from 1 to 5 business days. The pricing varies greatly depending on the type of courier’s services you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout page.

UPS international shipments offer services such as UPS Standard, UPS Worldwide Expedited, UPS Worldwide Saver, and UPS Worldwide Express. It covers shipments to Canada, Mexico, and up to 220 countries.

How can I track my order status?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status based on the latest updates made available by the shipping provider.

If you haven’t received your order within a week of receiving your shipping confirmation email or the delivery time has exceeded the forecasted time, please contact us.

Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please contact us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

What is your online return policy? How many days do I have to return a product?
FEMI AINA NEW YORK will happily accept returns due to change of mind as long as a request to return is received by us within 14 days with the receipt of the item and returned to us in the original packaging, unused and a resalable condition.

We will refund the value of the goods returned but will not refund the value of any shipping paid. Return shipping will be paid at the customer's expense and will be required to arrange their shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

How long does it take for a refund to be issued?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Are delivery charges refundable?
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I exchange an item I purchased online?
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, please contact us and send your item to 15 East Walnut Street, Central Islip NY 11722, United States.

If you have questions that are not being listed in the FAQs section, please contact us by e‑mail at info@femiainanewyork.com or by going into the contact us section here.